Consumer Protection Act 1986

20th May, 2022

Writ Petition under Art. 227 of the Indian Constitution is maintainable against the orders passed by the NCDRC in its appellate jurisdiction.

In the matter of Ibrat Faizan Vs. Onmaxe Buildhome Private Limited, Civil Appela No. 3072 of 2022, decided by the Hon’ble Supreme Court of India on 13.05.2022. Brief Facts of the Case- The Appellant/original complainant […]
25th Feb, 2022

Pure business to business disputes cannot be construed as consumer disputes

Factual Matrix: The Hon’ble Supreme Court vide its judgment dated 22.02.2022 in the matter of “Shrikant G. Mantri vs. Punjab National Bank, C.A. 11397/2016” had the occasion to deal with whether a ‘pure business to […]
28th Nov, 2021

Manufacturer cannot be held liable for deficiency in service on the part of the Authorized Service Centre or dealer

In Honda Cars India Limited Vs. Sudesh Berry & Ors., decided by the Hon’ble Supreme Court of India on 12.11.2021. Facts of the Case- Appellant/Opposite Party No. 2 is the manufacturer of “Honda City Cars” […]
22nd Sep, 2021

Bombay High Court Quashes certain provisions of the Consumer Protection Rules, 2020

The Central government suffered yet another set-back with respect to selection of Tribunal members when the Bombay High Court quashed certain provisions of the Consumer Protection Rules, 2020 in Vijay Kumar Bhima v. Union of […]
18th Sep, 2021

Consumer Complaints alleging deficiency in service related to transfer of title of immovable property not maintainable

Factual matrix:  Supreme Court in the matter of Estate Officer & Anr. vs. Charajit Kaur SLP (CIVIL) NO. 5051 OF 2018) decided on 7th September 2021 had the occasion to deal with an issue whether […]
2nd Aug, 2020

Consumer Protection Act, 2019 – at a glance

I. Consumer Protection Act, 2019- The new Consumer Protection Act, 2019 has come into force on 20th July, 2020. The key features include: • Broadening of the definition of Consumer by including any person who […]
2nd Aug, 2020

SC directs NCDRC to pronounce judgment in a matter which was “reserved for judgment” from 24 October 2019

In an order dated 29.07.2020, the Supreme Court of India directed Hon’ble National Consumer Disputes Redressal Commission to take necessary steps for the pronouncement of judgment expeditiously in EA No. 281/2018 wherein the matter was […]
10th Feb, 2020

Beneficiaries of Insurance policy are ‘consumers’ even if they are not parties to contract of insurance

The Supreme Court in the matter of Canara Bank vs United Indian Insurance Corporation (Civil Appeal No. 1042 of 2020), decided on 06.02.2020 observed that the beneficiaries of the policy taken out by the insured […]
27th Jan, 2020

Consumer Commission can appreciate additional evidence on record at the stage of appeal and revision

National Commission in the matter of Branch Manager, Universal Sompo General Insurance Company vs. Didwania Exim Pvt Ltd. & Ors. (RP No. 533 of 2019), decided on 21.01.2020, has opined that additional evidence/ documents can […]
19th Nov, 2019

Government servant cannot raise any dispute before Consumer forum about their service conditions or retiral benefits:

The Supreme Court has observed that a government servant is not a consumer under the Consumer Protection Act 1986 and cannot raise any dispute regarding the pension and retiral benefits before the consumer forum under […]
25th Oct, 2019

Purchaser of goods for Commercial Purpose is a ‘Consumer’ under Section 2 (1) (d) of COPRA, if he uses it himself for earning his livelihood

  The Supreme Court observed that if the commercial use of goods is by the purchaser himself for the purpose of earning his livelihood by means of self-employment, such purchaser of goods is a ‘consumer’. […]
28th Sep, 2019

Consumer Fora have Jurisdiction to decide the legality of Statutory Fees.

The Hon’ble Supreme Court vide its order dated 16.09.2019, passed by three- judges Bench in Punjab Urban Planning and Development Authority (Now GREATER LUDHIANA AREA DEVELOPMENT AUTHORITY i.e GLADA) versus Vidya Chetal bearing SLP (C) […]